By using The Maids of Texas you agree to the following terms and conditions without objection. These terms may be modified or changed at any time without notice. These terms and conditions are not “all inclusive” and other restrictions may apply based on the situation. Please contact a Maids of Texas representative for specific questions not covered here.
BOOKING & ARRIVAL
When booking with The Maids of Texas you agree that you would like your selected service on the date and time requested. We try to arrive on-time at every appointment. However, due to the nature of the work and travel time involved, there will be instances in which we are running behind due to traffic, additional time spent with another customer, and/or unforeseen circumstances. Your time is very important to us. We will make every effort to arrive on time and finish promptly. The arrival time is not an exact guarantee. By using The Maids of Texas you are agreeing to this and agree that if we are running behind, this is not a violation of our agreement and does not give you privileges to cancel unless otherwise mutually agreed upon by all parties (Customer, The Maids of Texas, and it’s staff).
Cancellations must be made 24 hours in advance. No exceptions will be made. Cancellations made within 24 hours will be billed at the estimated rate using the card on file or by mail with payment required within 30 days. Our staff and company work very hard to make it to customers in various parts of our huge state and the vast areas we serve. Last minute cancellations hurt our cleaning staff and customers who could’ve used that appointment time that was taken. In the event of a natural disaster, home disaster, or family crisis please contact us to discuss. Failure to pay will result in additional fees and delinquent customers will be sent to a collection agency after 60 days of non-payment.
We accept all Credit Cards or Debit Cards, as well as Cash & Checks. Payments may be made to staff at the home by way of Cash, Check, or Money Order made out to The Maids of Texas. Credit Cards are accepted via phone or through our online booking system. Even though you may be paying cash or check, we may still require a Credit Card on file to hold a reservation. Your card will not be charged if you would rather pay at the home. Outstanding payments that are not paid in good faith will be turned over to your local Constable, or Sherrif’s office, for ‘theft of services’ or be referred to a collection agency for payment, or both.
We have 2 standard cleanings: a Basic Clean and a Deep Clean. Basic cleans are ones that cover the most common areas and jobs (i.e. Countertops, Floors, Toilets, Tubs, etc.). Deep Cleaning is more labor and time intensive work that includes things like Baseboards, Blinds, Windows, etc. Additional services like Ovens, Refrigerators (inside), and windows may be added for an additional fee, though are included with our hourly rates. During hourly rates, all jobs are to done to completion based on services requested when appointment is set. If you’d like us to only do a specified amount of time, please let us know in advance when to stop (e.g. “4 hours only”). Laundry is not included and may be added for an additional fee. For a full list please contact a Maids of Texas representative.
Our FIRST TIME Basic Clean starts at $99 (reg. $149). This includes 2 maids for 2 hours. Additional maids needed, or additional hours, are $40 per maid / per hour. (example: If you have 2 maids for 4 hours your cost would be $259)
Our Deep Clean starts at $199. This includes 2 maids for 2 hours. Additional maids needed, or additional hours, are $40 per maid / per hour. (example: If you have 2 maids for 4 hours your cost would be $359).
Our Move In/Out Clean starts at $199. This includes 2 maids for 2 hours. Additional maids needed, or additional hours, are $40 per maid / per hour. (example: If you have 2 maids for 4 hours your cost would be $359).
Hourly rates are rounded to nearest 15 minute increment.