(832) 861-6243

Terms and Conditions

COVID-19 STATEMENT

In order to protect all of our clients and our staff it is important that we take certain precautions:

All cleaners are tested for fevers and symptoms daily. We use CDC recommended cleansers and disinfectant practices that kill 99.99% of germs and viruses, including the Covid-19 virus. While all cleaners will be symptom-free we do not have any way of knowing or controlling whether or not they have been exposed to the Novel Coronavirus. There is a risk in inviting anyone to your home, including cleaning staff. By scheduling a service, you understand and accept this risk and agree not to hold our staff or company accountable.

If you or anyone in your home are feeling sick, have symptoms of Covid-19, or have been diagnosed with Covid-19 we must know in advance. We are unable to service anyone exhibiting symptoms or who has had anyone in their home that has been diagnosed with, or suspected of having, Covid-19.

All clients who are home during cleanings must wear a face mask the entire time of the cleaning. Failure to wear a face mask may mean your service will be cancelled and you will still be billed for the full amount of your clean.

Due to the intensity required of the job, cleaners may or may not wear masks during cleanings. Those who do wear masks are required by us to take frequent breaks to avoid potentially unsafe health conditions.

 


TERMS & CONDITIONS

By using The Maids of Texas you agree to the following terms and conditions without objection. These terms may be modified or changed at any time without notice. These terms and conditions are not “all inclusive” and other restrictions may apply based on the situation. Please contact a Maids of Texas representative for specific questions not covered here.

 

BOOKING & ARRIVAL

When booking with The Maids of Texas you agree that you would like your selected service on the date and time requested. We try to arrive on-time at every appointment. However, due to the nature of the work and travel time involved, there will be instances in which we are running behind due to traffic, additional time spent with another customer, and/or unforeseen circumstances. Your time is very important to us. We will make every effort to arrive on time and finish promptly. The arrival time is not an exact guarantee. By using The Maids of Texas you are agreeing to this and agree that if we are running behind, this is not a violation of our agreement and does not give you privileges to cancel unless otherwise mutually agreed upon by all parties (Customer, The Maids of Texas, and it’s staff).

 

CANCELLATIONS

Cancellations must be made 24 hours in advance. No exceptions will be made. Cancellations made within 24 hours will be billed at the estimated rate using the card on file or by mail with payment required within 30 days. Our staff and company work very hard to make it to customers in various parts of our huge state and the vast areas we serve. Last minute cancellations hurt our cleaning staff and customers who could’ve used that appointment time that was taken. In the event of a natural disaster, home disaster, or family crisis please contact us to discuss. Failure to pay will result in additional fees and delinquent customers will be sent to a collection agency after 60 days of non-payment.

 

PAYMENT

We accept all Credit Cards or Debit Cards, as well as Cash & Checks. Payments may be made to staff at the home by way of Cash, Check, or Money Order made out to The Maids of Texas. Credit Cards are accepted via phone or through our online booking system. Even though you may be paying cash or check, we may still require a Credit Card on file to hold a reservation. Your card will not be charged if you would rather pay at the home. Outstanding payments that are not paid in good faith will be turned over to your local Constable, or Sherrif’s office, for ‘theft of services’ or be referred to a collection agency for payment, or both.

 

SERVICES

We have 2 standard cleanings: a Basic Clean and a Deep Clean. Basic cleans are ones that cover the most common areas and jobs (i.e. Countertops, Floors, Toilets, Tubs, etc.). Deep Cleaning is more labor and time intensive work that includes things like Baseboards, Blinds, Windows, etc. Additional services like Ovens, Refrigerators (inside), and windows may be added for an additional fee, though are included with our hourly rates. During hourly rates, all jobs are to done to completion based on services requested when appointment is set. If you’d like us to only do a specified amount of time, please let us know in advance when to stop (e.g. “4 hours only”)Laundry is not included and may be added for an additional fee. For a full list please contact a Maids of Texas representative.

Customers 30+ miles from zip code 77573 will require a $50 trip charge.

 

PRICING

Our FIRST TIME Basic Clean starts at $199. This includes 4 total hours of cleaning (usually 2 maids for 2 hours or 1 maid for 4 hours). Additional maids needed, or additional hours, are $40 per maid / per hour. (example: If you have 2 maids for 4 hours your cost would be $259)

Our Deep Clean starts at $249. This includes 4 total hours of cleaning (usually 2 maids for 2 hours or 1 maid for 4 hours). Additional maids needed, or additional hours, are $40 per maid / per hour. (example: If you have 2 maids for 4 hours your cost would be $359).

Our Move In/Out Clean starts at $599. This includes 4 total hours of cleaning (usually 2 maids for 2 hours or 1 maid for 4 hours). Additional maids needed, or additional hours, are $40 per maid / per hour. (example: If you have 2 maids for 4 hours your cost would be $359). Home must be vacant and emptied of all furniture and large trash. We cannot do a move in or move out clean on the day of the move or while items are still being moved in/out. This does not include post-construction cleanup. Please call for rates.

Hourly rates are rounded to nearest 15 minute increment.

 

SAFE & PROFESSIONAL ENVIRONMENT & RIGHT TO REFUSE

The environment our staff work in must be safe, free of harmful debris, dangerous animals, infectious disease, infestations, chemicals, excessive heat or cold, and staff should be treated with respect. If it is determined that the environment is not safe or welcoming of our staff, we have the right to refuse service. Customers will still be charged for the service. It is up to each customer to create a safe and inviting place in their home for our staff to work.

 

COUPONS / GROUPONS / ETC

The terms and conditions and offerings of your Coupon/Groupon may differ from those of our regularly offered services, even if they seem similar to our regular services. Please call to inquire before booking to ensure you understand the entirety of what your coupon/Groupon includes. Limit once ever per household. Purchasing a Groupon does not guarantee service or availability. Customers 30+ miles from zip code 77573 will require a $50 trip charge.